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- Coral Reef Uk Ltd will deliver your goods within 2-5 working days providing they are in stock. If goods are not received within 21 days, contact us direct and we will offer you alternative products to the same value or a full refund.
- Goods must be signed for upon delivery and any damages/shortages reported to us within 24hours.
- All orders are available to be tracked online
- Coral Reef Uk Ltd offers a free delivery service within UK mainland subject to the conditions below:
4a. Orders up to £100.00 are subject to a £6.95 delivery charge. Orders over £100.00 are delivered free.
4b. The following UK postcodes AB30-56, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-50 and ZE will incur an extra delivery charge.
4c. The Isle of Man (IM), Northern Island (BT) and Isles of Scilly (TR21-25) are all subject to additional delivery charges.
- 4d. All aquariums are subject to an extra delivery charge.
Please contact us for additional delivery charges.
For other destinations please contact our customer services department at info@coralreefuk.co.uk or tel. 01943 968281
- Pallet rates available on request.
- Coral Reef Uk Ltd denies any liability for any consequential loss caused by damaged or faulty items, delay in dispatch or delays by carriers. In the unlikely event of a delivery not arriving on time, any extra delivery charge will be refunded. However we cannot accept any liability involving third party contractors and would advise that no arrangements be made for installation until you are in receipt of your order.
- If you wish to cancel your order within 14 days of receipt of your products please contact us at info@coalreefuk.co.uk, or tel. 01943 968281. Products are to be returned in perfect condition to Coral Reef Uk Ltd,3 Barn Close,Menston,Ilkley,West Yorkshire,LS29 6NL.
- The products being returned must be securely packed to avoid damage. We recommend returning the products by recorded delivery using Parcel Force.
- Coral Reef Uk Ltd does not accept responsibility for goods returned by a customer, but which are not received, unless proof of delivery to us or receipt by carrier is supplied.
- On safe return of products Coral Reef Uk Ltd will refund all sums paid by you, less cost of return postage. If a product is damaged or faulty then collection of product will be arranged by Coral Reef Uk Ltd.
- Return of goods after 14 days is at our own discretion.
- Products that carry a manufacturer's guarantee can be returned, if faulty to us for exchange/refund during the warranty period. All products still in guarantee will be tested upon return.
- Products that are especially made/ordered, perishables i.e. magazines, pond liners, plants, stainless steel products, videos, books etc. cannot be returned for refund unless faulty/damaged.
- Goods are not allowed to be tried/tested.
- This refund policy does not affect your statutory rights.
- If you have any complaints please do not hesitate to contact us, we will be happy to sort out any problems.
- Contact us with your complaint at info@coralreefuk.co.uk, telephone us on 01943 968281 or write to Coral Reef Uk Ltd,3 Barn Close,Menston,Ilkley,West Yorkshire,LS29 6NL.
- Coral Reef Uk Ltd reserve the right to alter/amend any price/product description as displayed on the website at any time.
- Product images are for illustrative purposes only and may differ from the actual product.
- Coral Reef Uk Ltd gives no assurance as to the mutual compatibility of components sold on any single invoice. It is the responsibility of the buyer to ensure that the goods purchased are suitable for the purpose intended. Advice sought by the customer from Coral Reef Uk Ltd in this respect may be given but cannot be relied upon by the customer or guaranteed by Coral Reef Uk Ltd unless Coral Reef Uk Ltd has access to the working system and the ability to carry out a full inspection of any equipment.
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